Air Namibia Scooped Double Feather Award!
Thursday 04th December 2014; Air Namibia is pleased to announce that it has won for the first time double ACSA OR Tambo and Cape Town Feather Awards for “Best Regional Airline” in service excellence.
The awards are based on passengers’ feedback and provides ACSA with an opportunity to recognize top performing airlines for outstanding customer service rendered during the year with the aim of entrenching a culture of great customer service. The feather awards is about recognizing those entities that go extra mile to ensure that the passenger experience is pleasurable and memorable. The awards are researched using three independent local organizations and verified by two international organizations namely the Airports Council International (ACI) and the Transport Research Laboratorly (TRL) in the UK. Levels of service in each category are thoroughly assessed and a comprehensive report is compiled.
Acting Managing Director & COO Rene Gsponer said, “Air Namibia is above all a customer focused airline and superior service delivery is what we are striving to maintan. These award are a testimony of the confidence by our customers and passengers appeal, and they serve as an encouragement to us to do more in order to meet clients’ high expecations. This is another achievement as it is our customers themselves who recognized that we are the best airline in the region, the double awards are well deserved and well done to Air Namibia staff for hardwork and great team work”.
This is the tenth time that Air Namibia won Feather Awards but it is for the first time Air Namibia won double awards at these two airports simulataneously. Air Namibia’s pilots recently won the service excellence award from the Namibia Business Hall of Fame in collaboration with the NCCI. Therefore, Air Namibia takes this opportunity to thank all its customers and passengers for their continuous support.