How does Reward$ work ?
In a few words, here is how it works:
- Follow this link or the link in the side bar to register as a new member of our Reward$ Frequent Flyer Program
- Once registered as a new member, you will receive your Membership Account number.
- Use this Membership account to make a booking online or pass your number to one of agents making the booking for you.
- Your account will automatically be activated with the first flight you do after registration.
- The miles of your flights will automatically be loaded to your Account, just use the number when making the booking or checking in.
- Now you can log-in here to keep track of the miles you have saved.
- You can find out here how you can spend your miles!
Thank you for Flying with us!
Registration
You can register here or onboard or at any Air Namibia Ticketing office. You will receive a membership pack including your permanent card 2-3 weeks after your first flight on any Air Namibia flight after registration. To be able to register for Reward$ a member should be 12 years of age.
Activation Rules
A membership account will automatically be activated after the first activity/flight after registration and the transaction is successfully processed and miles are allocated to the member’s account. Once the account is activated a membership pack will be generated and communicated via normal postage (traditional mail) to the member. The membership pack will include items as specified within the Member Communication Section.
Enrolment Bonus
Enrolment Bonus is 500 miles. Enrolment bonuses are allocated to the member’s account on first activity after registration.
Electronic Bonus
An Electronic Bonus of 300 will be allocated to the member on first activity if the member has registered online and selected his communication preference to be e-mail.
Miles Expiry
Miles are valid for five (5) years after the year in which they were earned. Miles due to expire will always be reflected on your Mileage Summary. Awards can be requested before miles expire and can be used anytime within 12 months from the date of issue. However, if they are not used within this period they will be forfeited. Miles will expire at the end each year on 31 December.
Missing Miles
If your Miles are not credited for any reason, they can be promptly credited provided the relevant documentation is submitted timeously. It is essential to keep all the relevant documentation including original boarding passes, copies of airline tickets and copies of e-ticket receipts. Members can also claim missing miles online by entering the e-ticket number without the airline code “186”, or contact our Call Center for assistance.
Tiering Criteria and Benefits
The more you fly the quicker you could get to the next tier level, which of course allows you many more benefits. Tiering is only based on the actual flights and not by bonuses. Tiers are valid for 2 years, after which a Year-End Tiering will be done automatically in the system on 31 December.
Spending Miles
If you do not have enough miles for a free ticket you can purchase miles in batches of 1000 miles at N$220 – this is only applicable if you have 50% or more of the value of the Award ticket available. Award tickets are valid for 12 months from the date of issue; and are processed and issued after payment of Airport taxes is received.
Corporate Clients
Air Namibia has also introduced the Corporate Client component to the Reward$ Programme. Corporate Management enables the companies to accumulate miles through its employees, consultants, etc. Members can accumulate miles in both corporate as well as personal accounts, depending on directives from the Corporate.
For more information on the Corporate Client enrollment, please contact our Call Centre at Tel: +264 61 2996111/6333/6444 or [email protected]
Very Important Note:
Members need to fly once after registration in order to activate their accounts before miles can be used to redeem tickets, request for an upgrade or transfer miles from his account to another member’s account.
