Spending my Reward$ Miles
The Air Namibia Frequent Flyer Program
Redemption Rules
Domestic, Regional & International (all tier levels)
For every N$1 > Pay 4 Miles
The amount of points required to redeem for a reward flight is directly tied to the revenue cost of the ticket. The best thing about the revenue based system is that reward seats are not capacity controlled, and members can redeem miles directly via the member website. So any available revenue seat can be redeemed using Reward$.
To determine how many miles may be needed for award travel, simply refer to date of booking and the fare value of ticket at the time of booking.
Factors to take into account when requesting for and Award Ticket:
When do you travel?
The date of booking: You can get a lower fare on airline ticket purchases if booked in advance. For instance, if you book a month in advance, you will most probably get a lower fare than booking the same ticket 2 days before departure.
Where do you travel to?
Origin-destination of travel: Usually distance to fly determines the ticket fare and thus the Reward$ Miles needed are based on the distance between origin and destination of travel.
As a Reward$ Member, once logged in to your Member Portal, simply make your flight search depending on dates and travel origin-destination. If the fare value of your ticket is low then Reward$ Miles needed to get this award ticket free will be low, if the ticket fare is higher miles needed for redemption would be higher.
What if I do not have enough miles?
If you do not have enough miles for a ticket you can purchase miles in batches of 1000 miles at N$350 or equivalent forex value. This is only applicable if you already have 50% or more of the value of the Award ticket required, during online booking.
How can I book my ticket with my Reward$ Miles?
On Air Namibia Website, at the last step of online booking, you will find “Pay with Reward$ Miles” among payment options. When you choose that option, you will be presented with the Reward$ Miles required and your available miles. If you already have enough miles to redeem, you can then easily continue with redemption to next step. Getting an Award Ticket with your Reward$ Miles is as easy as that!
Redemption information:
** Reward$ Members should note that the Reward$ Program rules are now dynamic. A Silver Member purchasing approx. 20-30 Saver fare tickets can afford an Award (Free) Ticket!**
Similarly, a Platinum Member flying only approx. 5-7 times on Flex can afford an Award (Free) Ticket!
Transferring Miles:
Members can request for transfer of miles to friends, family, etc. A consent letter/e-mail must be sent by the account holder to the Call Center for the transfer.
Miles can only be transferred in 1000s after the required fee been paid by the member.
Award ticket Reversals and Charges
Award Ticket Reversal will be allowed within the system.
Official ticket cancellation rules of Air Namibia will apply for cancelled Award Tickets; and remaining miles will be refunded back to Member account. Members can cancel their Award Tickets on Member Portal online.