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Air Namibia Excellent On Time Records

Excellent On Time Performance by Air Namibia

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AIR NAMIBIA RECORDS EXCELLENT ON TIME PERFORMANCE (OTP)

Windhoek, 28 January 2014:

Air Namibia is pleased to announce that for the past six months we have recorded a very good On-Time Performance (OTP), reaching over 93% OTP in some months.

On-Time Performance is known in the aviation industry as the “holy grail” by which airlines are compared and measured.  In most customer surveys that have been performed worldwide, passengers rate airlines according to price and then OTP.  Passengers always want to know that the airline they choose to fly will get them to their destinations on time.

The newly-appointed Chief Operation Officer (COO) of Air Namibia, Rene Gsponer, had this to say:

“Air Namibia is serious about significant improvement on its operational performance and financial sustainability. As the graph below shows our On-Time Performance for the past 9 months has been above our target of 90% this is a commendable achievement for Air Namibia and we have seen an equally positive response from the market in terms of ticket sales and positive feedback.

This has been made possible by a number of factors: the recent recapitalisation of the airline by the GRN has provided the airline with state-of-the- art aircraft which has ranked the airline as one of a few airlines with the youngest operational fleet in the world  resulting in much more reliable aircraft with an improved technical dispatch reliability. Adding-on is the improved  financial stability of the airline allowing normal operations possible and hence our ability to generate improved revenues coupled with many other initiatives.

Air Namibia Excellent On Time RecordsWe wish to thank the Namibian public and in particular the flying public for their forbearance, understanding and support as we went weathered by our challenges during the past year and we thought we should share this good news with them.

We at Air Namibia are very excited and encouraged by our improved operational performance and we are grateful to our shareholder,  travel trade partners and ultimately you the paying customer (passenger) for the continued support.

I encourage the IOCC and all role players to maintain the current OTP momentum and to work towards beating the high standards we have set – to become a best-in-class airline, Mr Gsponer concluded”

Technical Note

OTP is calculated by taking the percentage of flights delayed by more than 15 minutes of the total number of flights performed by an airline in a particular month.  The industry standard is measured on flights that are delayed by 15 minutes or more. Departure delays shorter than 15 minutes are usually made up in flight and the aircraft still arrives at its destination on time.

Air Namibia is proud of the strides it has made to address the challenges we have faced in the past concerning OTP, now our aim is to continue providing the best air transportation.

  

Schedule Change for Selected flights from 28/10 to 10/11

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SCHEDULE CHANGE OF AIR NAMIBIA SELECTED FLIGHTS FROM 28th OCTOBER 2013 TO 10th NOVEMBER 2013

Thursday, October 17, 2013: Air Namibia hereby give notice that one of our Embraer ERJ135 aircraft will undergo a mandatory maintenance check from 28th October 2013 to 10th November 2013, and as a result, we shall have a temporary change to our ERJ operated flights schedule as follows;

  • Harare/Lusaka (HRE/LUN) Sunday morning flight is to operate in the afternoon, and departs Windhoek (WDH) at 12h30
  • Luderitz/Oranjemund (LUD/OMD) Monday and Wednesday morning flight moved to afternoon, and departs for LUD at 14h40. The Friday and Sunday flights are to depart for LUD at 10h25 instead of 11h00.

Walvisbay (WVB) times adjusted as below;

  • Windhoek – Walvisbay (WDH-WVB) departs at 16h10 on Monday, Wednesday and Friday instead of 15h00 (Monday & Wednesday ) or 11h10 (Friday).
  • Windhoek – Walvisbay (WDH-WVB) departs at 10h10 instead of 11h10 on Sunday.
  • Windhoek – Walvisbay (WVB-WDH) departs at 11h20 instead of 13h20 on Sunday.

NOTE: All times local

Conditions for the procedure

  • All passengers will be re-protected on SW flights only.
  • Passengers are to be rebooked at no fee.
  • No re-routing to other airlines.

Refund procedures:

  • Full refunds for unused tickets will be granted regardless of terms and conditions of the fare (even non-refundable tickets).
  • Please note: all refunds must be processed within 7days from receipt of request for the refund by passenger.

For further additional information and enquiries in this regard, please contact your nearest Air Namibia office or contact our call centre by telephone on +264612996111 or Email: